Terms of sale

Prices

All prices are in Pakistani rupees (PKR) and are shown in the format Rs 1,450 — no decimals, because nobody is paying in paisa.

The total shown on the checkout page is the total you pay. It is recalculated on our server from the current catalogue at the moment you place the order — the price your browser is holding never decides what you are charged. In practice that only matters in one situation: if you left a tab open and a price has changed since, the server's price is the one that applies, and you see it on the checkout page before you confirm anything.

We can correct an obvious pricing error. If we do, we tell you before we pack anything and you can walk away.

Delivery charges

• Rs 299 flat anywhere in Pakistan.
• Free on orders of Rs 4,000 or more, before any payment fee.

Paying

Cash on Delivery is available nationwide and is the default. You pay the rider in cash when the parcel reaches you. A handling fee of Rs 50 is added to COD orders — it covers what the courier charges us to collect and remit cash, and it is shown as its own line at checkout, never folded into the product price.

Bank transfer, JazzCash and EasyPaisa are settled by hand. You send the exact total to the account shown at checkout, then send us the receipt on WhatsApp. Nothing is dispatched until a person on our team has matched your payment to your order — that verification is the point of the receipt, not a formality.

While we wait, your pouches are held for you for 24 hours. If the payment has not arrived by then the order is released so the stock can go to someone else. Send the receipt and it stays yours.

Card payment is not live yet. When it is, it will be handled by a payment provider and we will never see or store your card details.

When it arrives

• Lahore: same day if you order before 2pm. After 2pm it goes out the next day.
• Rest of Pakistan: 3–4 working days. Working days, so a weekend or a public holiday in the middle of that adds to it.

Once the parcel is with the courier, the courier's route decides the exact hour and we cannot promise one. What we can do is tell you when it was handed over and where it is — ask us on WhatsApp, or use track your order.

We confirm before we dispatch

Every order is confirmed with you on WhatsApp before it is packed and handed to the courier. That is why the mobile number you enter has to be one you actually answer: if we cannot reach you, the order waits rather than being sent to an address nobody is expecting it at. You can cancel at that point, no reason needed and nothing owed.

If something is wrong with it

Damaged or stale pouches are replaced or refunded within 7 days of delivery. Send a photo on WhatsApp and we sort it out — the full policy, including how refunds are paid back on Cash on Delivery and manual transfers, is on returns and refunds.

Stock

A pack size that is out of stock cannot be added to the cart, so in normal use you cannot buy what we do not have. Fruit is seasonal and batches are finite, though, so if something does sell out between your order and our packing table we will tell you on WhatsApp and either swap it for something you would rather have or refund that line.

Your details

What we collect and who we share it with is set out in our privacy policy. The short version: name, mobile, address, order history — to deliver the order and confirm it.